Reamaze Alternative: Why go with DelightChat?

The most important features for a DTC brand looking to streamline their support and provide their customers with the best possible experience are:

• An omnichannel help desk to manage support across platforms.
• Deep Shopify Integration to find all your customer information up-to-date and in one place where you can make changes from directly within the app.
• A Shared inbox to easily collaborate by tagging, assigning conversations, sharing screenshots, etc. with your team.
• Fast replies to easily customize pre-made templates and improve first response times.
• Collision detection to avoid multiple agents responding to the same customer.
  

Both Reamaze and DelightChat have all the above features. 

But unlike on Reamaze, you can add unlimited users and multiple stores across all DelightChat plans.

DelightChat is support software built for small and medium-sized ecommerce businesses. 

It comes with all the features (like omnichannel helpdesk, team collaboration, deep integrations with Shopify, etc.) a small ecommerce brand needs to efficiently manage support. 

And while Reamaze is a great support tool, it isn’t specifically built for ecommerce. 

However, it does come with most features you’ll need to manage your ecommerce support.

But it’s worth noting that while the features are near-identical, Reamaze is significantly expensive as DelightChat across plans. 

DelightChat does not have a free plan, the cheapest plan starts at $40/month for unlimited users. It also comes with a free 14-day trial.

Yes, DelightChat is significantly cheaper than Reamaze with pricing plans made for small and medium DTC brands. 

Reamaze’s cheapest plan starts at $29/user/month while their Advanced plan starts at $69/user/month. 

So if you want multiple agents collaborating and managing support, their per-user pricing model means that, it can get extremely expensive really quickly. 

You won’t have to worry about that with DelightChat with all plans supporting unlimited users.

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

While there is support offered, you’ll have to pretty much fly solo on Reamaze. And this could be a dealbreaker considering many reviews suggest the tool can be quite confusing and difficult to get to grips with.