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Generally, most brands get billable ticket volumes that are 20-30% of their order volume. This number may vary by industry.

You can exchange as many messages within the same ticket as you need. It will still be counted as one billable ticket only.

For example: A customer emailed you, and you replied to it. Then the customer replied and you did this back-and-forth 20 times in the same email thread. This entire thread is still counted as 1 billable ticket only.

Within a billing cycle (a 30 day period), we only count a unique ticket once.

So if a ticket gets re-opened within the same billing cycle that it was originally generated, we still count it as one billable ticket only.

However if the ticket were re-opened in a future billing cycle (say after a month or more), then it is counted as a billable ticket in that future billing cycle.

A ticket is part of the billable tickets quota only when a human responds to it.

If an automation rule sent a reply, the ticket is not counted as a billable ticket until a human agent from your team replies to the ticket.

To manage WhatsApp messages inside an shared WhatsApp inbox software like DelightChat, you need access to WhatsApp API. Our team will help you setup your profile and get access to WhatsApp API after you sign up.

Yes! DelightChat seamlessly integrates with Facebook Messenger, post & ad post comments.

You can also reply to Instagram DMs, story mentions, post & ad comments. Integrate in 2 minutes and get started.

Add a beautiful and simple live chat widget to your store and convert more visitors into customers using DelightChat.

Try the live chat widget in our live widget demo. Setting up only takes 2 minutes.

Connect your support@ or help@ email addresses to DelightChat. Your entire team will then be able to access the inbox, collaborate, assign customer tickets, and ensure no customer issue gets missed.

You can even connect your work email yourname@company.com and manage it within DelightChat.

Connecting an email address is simple and takes only a few minutes.

That's right! After you connect your email address to DelightChat, you need to configure the DNS records in your domain registrar, i.e. the website from where you purchased your domain.

The DNS setup only takes 2 minutes, and after that all email replies from DelightChat will be sent using your original email address.

DelightChat offers a GPT-powered AI Assistant which helps support agents to refine their replies using AI and respond faster. AI Assistant is a paid add-on with some free usage limits.

• Your plan includes 10K free tokens, renewed with every month’s billing cycle.
• After free tokens are used, AI Assistant costs $5 for every 100K tokens.

For your reference, 100 tokens ~= 75 words of average length.

This is not a precise measurement since there are many variables in how an AI model works, but it is meant to be a directional reference.

DelightChat offers a full marketing suite using WhatsApp API. Apply for custom message templates, send broadcast promotional campaigns to your customers by simply uploading their phone numbers. Promotional messages can include images, videos, or even documents.

With our Shopify integration, DelightChat also offers Abandoned Cart Recovery, Order Confirmation, Order Tracking, and Cash on Delivery Confirmation message templates sent via WhatsApp API.

WhatsApp charges fees that are based on conversations, applicable to both support & marketing, which you can find here on Facebook's website. We charge WhatsApp's rates as is, with no markup.

Yes! Easily switch to DelightChat from another provider while keeping your phone number, green tick status, and messaging tier. Our team will guide you through a seamless process. Learn more in this article.

Yes, you can get WhatsApp API access for more than one phone number from DelightChat.

The first WhatsApp API number comes free of charge and is included in all plans.

Every additional WhatsApp API number will cost an additional $25 / month.

Bulk volume discounts apply.

Yes, you can get WhatsApp API access for more than one phone number from DelightChat.

The first WhatsApp API number comes free of charge and is included in all plans.

Every additional WhatsApp API number will cost an additional $25 / month.

Bulk volume discounts apply.

Avoid lost sales when products go out of stock.

DelightChat's Back in Stock widget captures interested customers' phone numbers and notifies them via WhatsApp when items are back in stock, therefore helping you recover lost sales and increase your overall revenues.

All this, for a small extra fee on top of your monthly plan:

• Startup: +$10
• Scale: +$20
• Growth: +$30

Activate the widget in your dashboard to get started.

Note: Back in Stock add-on fee will be charged for each WA API number / Shopify store where the add-on is enabled.

Our mobile apps are ready to enable you and your team to reply to customer queries on-to-go.

DelightChat is available for both iOS and Android platforms.

View the Shopify customer profile and order info of an incoming ticket within DelightChat.

Yes! DelightChat's unique architecture makes it a breeze to connect multiple brands and online stores, all under one account. You do not need to create separate accounts.

Yes! DelightChat is built for easy collaboration between your team members. Invite all your team members (depending on the plan).

No more taking screenshots, sharing and discussing it in Slack, and coming back to the helpdesk to reply to the customer. That entire discussion can happen seamlessly within DelightChat.

DelightChat has created the quintessential widget for every ecommerce store - one that enables your store's visitors to contact you easily, track their order status without talking to an agent, or browse your help center articles with the click of a button.

You can preview the self-service widget in our live widget demo.

Yes! Our self-service widget allows you to create help center articles, which are then accessible to your store visitors and customers in one click.

Preview the help center widget in our live widget demo.

That's right. The self-service widget contains a Contact Us widget, which enables people to reach you in just a few clicks.

Preview the contact us form in the self-serve widget in our live widget demo.

If you cross the tickets in your plan, the app will continue to function normally without any restrictions. However, you will be charged an à la carte fee according to your plan.

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

Our team is ready to answer your questions or assist you in setting up DelightChat. Pick a time as per your convenience using this link to get on a call with our team.