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DelightChat Help Center
Need more help? Email us at
support@delight.chat
Support Channels
Connecting your store's support channels, viz., email, Facebook, Instagram, FB/IG comments, Messenger & WhatsApp.
Shopify
Live Chat
Instagram
Facebook
Email
Team
Add or remove team members, grant access to channels.
Invite new members
Delete team members
Support channels access for team members
Access only specific tickets
Managing tickets
The different ticket statuses and how to manage them on DelightChat.
Ticket statuses
Assign ticket
Close ticket
Archive ticket
Mark ticket as unread
Notifications
Notifications and how to manage them.
View all notifications
New message notifications
Push notifications
Tags and Comments
Tagging support queries and collaborating with your team using private notes.
Add/remove tag
Delete tag
Private notes
CSAT Survey
Send CSAT surveys and measure your customer service quality.
Send CSAT Surveys
Modify or Translate CSAT survey
CSAT survey analytics
Fast replies
Responding to queries with just 2-clicks using Fast replies.
Create fast replies
Using fast replies
Shopify
Managing your Shopify orders.
Search for customer
View order data
Edit order
Refund order
Cancel order
Email
Managing email queries.
Configure DNS records
Compose a new email
Setup email signature
Add HTML email signatures
Forward spam
Facebook
Managing Facebook queries.
Reply to ad comments
Start a DM from post/ad
Like or delete a comment
Deleting the first comment of a thread
Reauthorize Facebook or Instagram
Instagram
Managing Instagram queries.
Allow access to DMs
Reply to comments
Delete comment
Start a DM from post/ad comment
Instagram Comments to DM
WhatsApp
Managing WhatsApp queries.
Converting Whatsapp number to Business API
Template message
Session message
Broadcast message
Cost of session & template messages
Self-serve widget
Setting up and customizing the self-serve widget.
Automate order status queries
Add FAQs
Customize card order
Change the call-to-action text
Custom Button and Deep Links
Automations for Replying
Automatically respond to the most common types of support queries using pre-defined rules.
Repetitive queries
Pricing queries
Order tracking and refunds
Within business hours
Outside business hours
Automations for Tickets
Automatically managing ticket statuses using pre-defined rules.
Assign
Tag
Archive
View All Tickets
Auto Opt-Out from WhatsApp Marketing
Analytics
Reports you can use to measure your support performance.
View analytics
Mobile app
Using the mobile app.
Check app version
DelightChat Android App
DelightChat iOS App
