Allow team members to access only assigned tickets

Suppose you want to set up access such that your team members don't see all new tickets in a given channel.

You also don't want those team members to be able to see tickets assigned to others.

Under this setup, a team member will only have access to a ticket if:

1. They were assigned that ticket manually by you, or automatically via an automation rule.
2. They were @tagged in the internal comments of a ticket.

To set this up in DelightChat, follow the steps in the guide.

Before we proceed, please note:

1. ‍‍Only admins can view the "Edit" page.
2. By default, whenever you add a new team member, they have access to all support channels.

Now, on to the steps:

1. Go to Settings > Team Members and click on the "Edit" button.

2. Unselect all the channels under "Support Channels Access" section.

Great! Now, a team member will only see a ticket in their DelightChat dashboard if they are assigned that ticket, or tagged in the internal comments.

Don't forget to click on the Save button when you're done.