Where can I see support analytics to measure performance?
If you want to check out how your team's performing, i.e., first-response times, resolution time, # of tickets created, etc., you should use the analytics feature on DelightChat.
Take a look at this quick video overview for further context:
Streamline Customer Support & Boost Revenues with DelightChat
Easily manage all your customer interactions - WhatsApp, Instagram, Facebook, Emails, & Live Chat - from one efficient omnichannel inbox.
Increase your sales with powerful WhatsApp Marketing: Promotional Broadcasts, Abandoned Cart Recovery, advanced Customer Segments and more, all through the Official API.
