Looking for a Sirena Alternative?

While Sirena is great with WhatsApp, Instagram and Facebook, it won’t help you manage crucial channels like Email and Live Chat. Switch to DelightChat and serve your customers on all the major channels where your customers hang out.

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1000+ great D2C brands trust us with their business

How does Sirena compare to DelightChat?

Sirena is useful if you’re only serving your customers through WhatsApp, Facebook and Instagram. But if they message you on Email or Live Chat, you either have to use a separate tool or reply to these messages natively. As your tickets increase, this becomes extremely ineffective and you have no option but to invest in separate tools for these channels.

DelightChat allows you to manage support on WhatsApp, Instagram, Facebook, Email and Live Chat. With a single tool, you can offer omnichannel support to your customers and create WhatsApp marketing campaigns to bring in more customers!

Here’s a quick overview of the key features that make DelightChat a superior alternative to Sirena:

Offer superior customer support and do WhatsApp marketing with DelightChat

Talk to your customers on every channel

Provide support to your customers, regardless of where they are messaging you from. Whether it’s Instagram, Facebook, Email, Live Chat or WhatsApp, you can manage everything from a single dashboard and become much more productive.

Sell more products via WhatsApp

Reach out to your customers on WhatsApp and increase your sales. WhatsApp has higher open rates than any other marketing channel out there. Simply get a business phone number and get started with DelightChat’s WhatsApp Dashboard.

Offer superior customer support and do WhatsApp marketing with DelightChat

All the features you need from an ecommerce helpdesk.

Tags tickets and keep track
Tags are like labels on Gmail. They help you see at a glance how many tickets are currently open and quickly search for a conversation related to a certain label, eg. "refunds".
Respond instantly to common queries
Answer frequently asked questions in no time using Fast Replies, a feature that lets you save common template messages to answer repetitive queries.
Assign tickets to team members
Assign tickets and keep track of who is handling a particular customer query. That way you can ensure that all customer issues are always attended to.
Set User Roles & Permissions
Set user roles and permissions to assign different functions to different team members and control access to data as per your needs.
Manually create new tickets
Received a phone call or text from a new customer? No worries! Easily create a manual ticket which you can track internally.
Mobile app to go
Manage your support inbox and delight customers with fast responses from wherever you are with our Android or iOS mobile app.

Best of all, you'll be in the hands of a small team that cares.

Set up and use in minutes
We know most other support software take forever to figure out. And that's why DelightChat is built to get you up & running in a matter of minutes.
Fast and dedicated support
You’ll receive 1:1 concierge onboarding and dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.
14-day free trial, affordable pricing
We'll start you off with 14 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

1000+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

Pashtush
This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.
Studio Y
It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.
STAC Fine Jewellery
The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.
Tilfi
Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.
Fabric Pandit
Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.
Shop Curls
I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!
Ritualistic
Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.
Sleepy Owl Coffee
DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.
Theater
Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!

Ready to streamline customer support & grow your revenues?

Still deciding? Perhaps these FAQs can help!

Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. And also helps you grow revenues through WhatsApp Marketing. Learn More.
Need help or have questions?
Contact Support
Email address: support@delight.chat
For marketing inquiries: marketing@delight.chat
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