Tidio Alternative: Why go with DelightChat?

The most important features for a DTC brand looking to streamline their support and provide their customers with the best possible experience are:

• An omnichannel help desk to manage support across platforms.
• Deep Shopify Integration to find all your customer information up-to-date and in one place where you can make changes from directly within the app.
• A Shared inbox to easily collaborate by tagging, assigning conversations, sharing screenshots, etc. with your team.
• Fast replies to easily customize pre-made templates and improve first response times.
• Collision detection to avoid multiple agents responding to the same customer.
  

Both Tidio and DelightChat have all the above features. 

However, you can’t manage support on Instagram on Tidio while you can on DelightChat. Moreover, unlike on Tidio, you can add unlimited users and multiple stores across all DelightChat plans. 

DelightChat is support software built for small and medium-sized ecommerce businesses. 

It comes with all the features (like omnichannel helpdesk, team collaboration, deep integrations with Shopify, etc.) a small ecommerce brand needs to efficiently manage support. 

Tidio is a generic support tool tailored more suited for enterprises with large support teams. 

However, it does come with most features you’ll need to manage your ecommerce support. But with a $10 fee for every additional user and extra charges for exceeding limits, things can get very expensive really quickly.

DelightChat does not have a free plan, the cheapest plan starts at $40/month for unlimited users. It also comes with a free 14-day trial.

Yes, DelightChat is significantly cheaper than Tidio with pricing plans made for small and medium DTC brands. 

Tidio’s pricing is a bit complicated. Their plans are all independent and sold separately. If you wanted to use all their features, the price will start at $46/month. But all their plans include limits that will require additional fees. This means that even with just a handful of agents, you’re looking at paying an exorbitant amount on Tidio. 

We treat our customers like VIPs, the same way you treat your customers. The same exceptional support is included in all our plans. We usually respond to queries within an hour, with a maximum turnaround time of 12 hours.

A look at Tidio’s reviews will tell you that their support is extremely difficult to reach and quite unresponsive. This means if you’re facing any issues with the product, you’ll need to figure things out completely on your own.