eDesk: Live Chat & AI Helpdesk

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. It empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media, and website.

Pros:

• You can customize the widget to match your brand colors. 
• The auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.
• They have a feedback tool that allows customers to leave you a review after their experience.

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Cons:

• Their pricing plans start at $79/agent/month which is quite expensive for most ecommerce stores. 
• Their interface is not particularly intuitive compared and can be hard to figure out. 
• There have been reviews suggesting that it can be hard to get support to look into and resolve your issues.