HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. It has four marquee solutions to help you manage your support - FAQ builder, HelpDesk ticketing, Live Chat & Tabs. 

Pros:

• It is free to sign up and is one of the most perfect e-commerce customer service tools for small and medium-sized businesses
• Offering drag and drop editing for easy processing
• Easy to use - set up in under ten minutes with no coding skills needed, excellent customer support team is there to help you
• Works great with several Shopify shops under the same account
• Omnichannel customer service - manage all inquiries form emails, live chat, or Facebook Messenger all under one single HelpDesk
• Full plan including all features comes at a meager $12.99 / month
• Offers also order management and customer purchase history

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Cons:

• Only integrated with Shopify stores,  so you might need to take into account if you are an e-commerce store using a different platform.
• Missing features like Whatsapp integration, or visual communication features, so for larger enterprises you might want to consider a different solution