Kustomer

Kustomer is a great Shopify help desk that helps ecommerce stores manage conversations with their customers. This customer service CRM platform is ideal for managing high volumes of support.  It comes with a wide range of features making it a handy customer service tool for companies across industries. 

Pros:

• Kustomer enables you & your team to monitor conversations from live chat, messenger, emails, and social media from one screen.
• It allows you to use notes and mentions to invite other agents to a conversation so that your team can work collaboratively. 
• Moreover, you can use their AI, Kustomer IQ, to automate rules, route conversations, and send automated responses to your most asked questions. 
• Kustomer has integrations with pretty much all the top business software that you’ll be using from day to day. 

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Cons:

• Kustomer is not a tool built specifically for ecommerce. This means the specific set of requirements for an ecommerce store owner will likely not be met by using this tool.
• The layout can be quite intimidating and confusing for first-time users. You’ll need to go through a steep learning curve to generate value from the product. 
• Kustomer’s standard plan starts from $39/per user/month. Moreover, their pricing plans are set for a minimum of 8 seats which means the cost can be extremely prohibitive.