Are you considering switching from BotsDekho to another software?
Or maybe you’re considering choosing BotsDekho for your business but need to check out other alternatives before making a decision.
In this article, we compare the 5 best BotsDekho alternatives so you can make an informed decision. After diving a little into why BotsDekho is good & bad, we look at the pros, cons, & pricing of other tools in the market.
What is BotsDekho?
BotsDekho is a platform that helps you create websites, WhatsApp, Instagram, Viber, and Facebook Messenger chatbots. Features include live agent chat, green tick verified account, automated notifications & customized reporting.
Pricing:
You won’t find the pricing for BotsDekho on their website. Instead, you would be greeted with a link to request a demo, and perhaps you would receive a quote or estimate only after talking to their team.
Pros:
- You can respond to customer queries faster by analyzing and prioritizing questions according to their complexity.
- Chatbots can be created in 100+ languages.
- You can collect feedback from the customer after an interaction to keep improving your customer support system.
- WhatsApp chatbot integrates well with Magento, Shopify, Woocommerce, and Wix.
Cons:
- It can seem more like a bot and less like a human due to a lack of casual tone and context.
- Analytics features can be improved to show you how your customer team is doing and where they can get better.
- The chatbot doesn't allow typing unless it has completed answering the previous question. This can make the customer experience a bit frustrating.
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
- Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
- Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
- Get Official WhatsApp API access with free Green Tick application.
- Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
- DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
- For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
BusinessOnBot
BusinessOnBot is a tool that helps you run end-to-end marketing on WhatsApp via chatbots, automated sequences, & bulk messages. It is a company based in India and backed by Y Combinator.
Pricing:
You can get a custom quote by contacting them & sharing your requirements.
Pros:
- The product focuses on automating the ecommerce process and utilizes AI for FAQs, retargeting, and upselling so that any manual intervention is eliminated.
- If you are using WhatsApp for customer service, you can track each agent's resolution time & workload helping you manage your team better.
- Apart from the usually automated messages such as abandon cart, and shipping information, it also provides re-ordering notifications. For example, you can set up a notification for your customers to re-order shampoo in 20 days, or a snack box in a month.
Cons:
- The tool is built for ecommerce brands but doesn't have a product catalog feature to display items and buy buttons directly on WhatsApp.
- The analytics dashboard can be more visual to give a clear view of data and show if growth has stalled, slowed down, or increased.
Read on: Learn about the best BusinessOnBot alternatives for your business.
Haptik
Haptik is an AI-based conversational platform that helps you implement chat bots on websites, mobile apps, and messaging channels. Their features cater to industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It offers a voice-enabled W that works as a shopping assistant answering FAQs, helping with transactions and order tracking.
Pricing:
Pricing is given through a custom quote based on your requirements. For that, you'll have to get in touch with their sales team or book a demo.
Pros:
- You can setup one-time or recurring bulk campaigns.
- You can add a frictionless 3-click UPI payment experience on WhatsApp using Haptik.
- It provides a chatbot to respond to follow-up queries on WhatsApp. Product recommendations can be sent directly on WhatsApp.
- It offers a hybrid of translation & custom native language. You can choose from Hindi, Spanish, Tamil, Gujarati, Hinglish & many other languages.
Cons:
- Pricing is not available upfront. It can take time to judge whether it fits your budget or not. The pricing would likely not suit an SMB.
- Conversational flows can be rigid and difficult to change to suit a particular use case.
- To perform minor tasks like editing or adding/designing flows, copies changes you'll have to get in touch with the customer success team & can't be done on your own.
Verloop
Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
Main features include acquiring leads through chatbots, engaging customers with conversation AI, multilingual bots, syncing data and automated workflows, a dashboard for detailed insights, automated flows such as abandoned cart sequence, & much more.
Pricing:
Pricing information is not available on their website & hence you'll need to contact them directly to talk about it.
Pros:
- It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
- You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.
Cons:
- Adding quick response and configuring chat transfer based on the agents' regions can take some time.
- Analytics are basic and not enough to drive key marketing insights.
- The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
- There's no mobile app to stay connected to customers on the go.
- Pricing is not displayed upfront.
Read on: Learn about the best Verloop alternatives for your business.
Yellow AI
Yellow Messenger is a platform that allows you to build chatbots to respond to customer queries via human-like chatbots across voice and text communication channels. It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
Pricing:
Yellow AI provides bespoke pricing based on multiple parameters — Volume of the conversations, channels to be connected & integrations required. When you sign up for a 12-month chatbot contract, you can get 3 months of chatbot free.
Pros:
- You can train the chatbots in one language and launch them in 100+ languages without translation and re-training.
- It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
- The majority of the incoming messages are handled by the bot itself. Interactions that absolutely require human interactions are routed to the support team.
- Customer segmentation can be done easily.
Cons:
- They make it tough to migrate to other tools as they hold your WhatsApp number.
- Past customers have reported outages in the system very often. That can ruin your SLAs.
- Design can be improved for better usability and aesthetics, especially on the report, and mobile app side.
We hope our research helped you find the best BotsDekho alternative for your business.
DelightChat: Manage WhatsApp Support + Marketing
Does it feel overwhelming to add one more channel of communication to your business? Well, you don't have to feel that way because of the tools like DelightChat that help manage all support channels & customer queries from one dashboard.
To scale your customer service using WhatsApp, give DelightChat a try. It is a customer service tool tailor-made for ecommerce brands. We also help brands grow their revenues profitably via WhatsApp Marketing!
With DelightChat, you get:
- Shared inbox to manage WhatsApp, Instagram, FB, Email & Live Chat queries
- Smart automations, ability to reply quickly using templates, easy team collaboration on support queries
- Official WhatsApp Business API
- WhatsApp Marketing features like sending broadcasts to customer lists
- Marketing automation like abandoned cart, order notifications, upsell & cross-sell, more
Sign up today to get a personalized demo!
