Considering switching from Gallabox? Looking for a tool that gives you chat analytics and a product catalogue, unlike Gallabox?
If so, you are now probably overwhelmed by the other hundreds of WhatsApp marketing software available on the internet. We understand the kind of tool that will fit your requirements if you are comparing those with Gallabox.
Let's check out the top 5 alternatives — DelightChat, Tellephant, Wotnot, Novochat, and AiSensy.
What is Gallabox?
Gallabox helps businesses generate more leads, and grow sales through WhatsApp Business APIs, chatbots, and multi-agent shared inboxes.
Pricing:
Pricing starts from $40/month for the Growth plan that gives you 5 users & is ideal for small businesses. There is a Scale plan that is $75 per month. It gives you 10 users and is ideal for businesses that require advanced conversational flow. The Pro plan costs $130, gives you 20 users, & is ideal for businesses that need advanced bot flows, & integration with multiple platforms.
Pros:
- The main benefit of using Gallabox is that it doesn't require any coding skills to set it up and integrate with the tools you already use.
- It automatically assigns conversations to agents. Agents can also 'claim' a live conversation and assign it to themselves.
- Features like customer grouping, tagging, and adding notes to conversations help a business deliver a great customer experience.
- Integrated well with Shopify and WooCommerce.
Cons:
- Chat analytics can be better with information on more metrics.
- There is no product catalog feature so you can't showcase your products directly in the chat and need to use a link to redirect leads to the website.
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
- Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
- Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
- Get Official WhatsApp API access with free Green Tick application.
- Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
- DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
- For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Tellephant
Tellephant is a WhatsApp Business Solution that provides WhatsApp API, bulk messaging, templates, and simple chatbots.
Pricing:
Paid plan starts from $29/month that offers 1000 Free Conversations & $0.010 per Conversation. At $99/month you can get 1000 Free Conversations & you will pay $0.006 per Conversation.
It offers a 30-day free trial. No credit card is required to signup.
Pros:
- You can set up automated messages to recover abandon carts, inform customers about shipping details, etc.
- Integrations are quite useful. It integrates well with Google Sheets, ZOHO, and Salesforce. On the payment side, it integrates well with RazorPay, Google Pay, and PayPal. It also integrates with ecommerce platforms like Shopify, Woocommerce, or Magento. With the payment gateway integrations, like Razorpay, Gpay, and Paypal, you can send payment requests directly to customers in chat.
- It can assign tickets to agents based on the logic you choose. Agents can transfer tickets among other agents.
Cons:
- It lacks a visual dashboard for showing analytics to give you a picture of how chatbots and WhatsApp marketing are performing.
- There is no feature to create canned responses that can be used for quick replies.
We hope our research helped you find the best Sirena App alternative for your business.
AiSensy
AiSensy offers an official Whatsapp business APIs-based marketing and customer support platform. You can create chatbots and use the multi-agent shared inbox to collaborate with team members.
Pricing:
Paid plan starts from $14/month which gives you 2000 monthly active users. The next pricing is $36/month for 5000 monthly active users & goes up to $130/month for 20,000 monthly active users.
It offers a 14-day free trial. No credit card is required to get started.
Pros:
- Their customer support team is available 24/7 to assist you with any issues.
- It provides filters to segregate and filter your audience without uploading a new excel file every time you need to send targeted messages.
- It can easily connect with Shopify, Hubspot, Salesforce, WooCommerce, Zapier, Payment Portals, CRMs & more.
- Send Whatsapp Smart Notifications that include Quick Reply Call-to-Action Buttons for improved conversions.
Cons:
- The automated messaging functionality is still being developed by their team and is not completely reliable yet.
- Template approval takes a long time via their dashboard.
- Shopify marketplace integrations are not available.
- The UI can be improved to make it easy for a beginner to use it.
Read on: Learn about the best AiSensy alternatives for your business.
WotNot
WotNot is a chatbot-building platform that can help you create interactive and customizable bots for various channels like your Website, Web app, Facebook Messenger, WhatsApp Business, and SMS. You can see the chats in your interface and jump in with a human touch whenever required.
WotNot's main advantage is that you don't need to know any code to use it. Everything is done through a graphical user interface.
Pricing:
They have forever-free pricing that allows you to create unlimited chatbots with 1000 conversations per month. Paid plans start from $99/month and go up to $499/month. Enterprises can contact them for custom pricing.
Pros:
- You can create a set of cards to showcase items in a carousel format with specific CTAs
- Send out an email with a chat transcript to specific individuals
- Use pre-defined chatbot templates, utilize native integrations that seamlessly integrate with your existing tools, and deploy bots on multiple channels without technical hassle.
- See all major business KPIs such as ROI generated, hours saved, engagement, conversion, etc in a simple & clean data dashboard.
Cons:
- Web app can be slow if you canvas on which you build bots get slightly bigger or crowded.
- The minimum paid plan is $99/month. That can be a steep rise from a free plan for a small or medium business.
Novochat
NovoChat is a marketing solution built for e-commerce businesses. It allows you to connect multiple messaging channels — WhatsApp Business, Telegram, Facebook Messenger, and LINE — in a single app.
It provides WhatsApp automation, broadcast messages, a multi-channel inbox, and a multi-channel website widget. It can be integrated with Shopify & EasyStore. They plan to launch segmentation features soon.
Pricing:
There are 4 pricing plans — The Solo plan for $7/month gives you 750 messages per month. The Starter plan for $20 per month gives you 3,000 messages. The Pro plan for $60/month gives you 9000 messages per month and the Business plan for $200/month gives you 40,000 messages per month. The number of features you get also changes with each plan.
You can get a 7-day free trial. No credit card is required.
Pros:
- You can Create auto-responses, set business hours, and invite multiple agents to your workspace.
- It gives you advanced campaign and automation metrics to see the impact your messages are making on your revenue.
- You can personalize bulk messages by uploading a CSV. file with a custom message for each individual contact.
- With some providers, you’ll have to register a new WhatsApp Business number. But with NovoChat, you can keep your current WhatsApp Business number.
Cons:
- Customer support can be tricky to access as they don't have their email or phone clearly displayed anywhere.
- Novochat doesn't have integration with many apps except Shopify and EasySend. This can be limiting if you need to transfer data between apps or need to automate workflows.
Read on: Learn about the best NovoChat alternatives for your business.
We hope our research helped you find the best Gallabox alternative for your business.
DelightChat: Manage WhatsApp Support + Marketing
Does it feel overwhelming to add one more channel of communication to your business? Well, you don't have to feel that way because of the tools like DelightChat that help manage all support channels & customer queries from one dashboard.
To scale your customer service using WhatsApp, give DelightChat a try. It is a customer service tool tailor-made for ecommerce brands. We also help brands grow their revenues profitably via WhatsApp Marketing!
With DelightChat, you get:
- Shared inbox to manage WhatsApp, Instagram, FB, Email & Live Chat queries
- Smart automations, ability to reply quickly using templates, easy team collaboration on support queries
- Official WhatsApp Business API
- WhatsApp Marketing features like sending broadcasts to customer lists
- Marketing automation like abandoned cart, order notifications, upsell & cross-sell, more
Sign up today to get a personalized demo!
