A WhatsApp Business Account helps small and medium-sized organizations to scale up their business easily with minimum cost. It can help them to connect with customers on a one-on-one basis and directly place orders or solve any queries.
However, organizations may need to delete their WhatsApp Business Account. Possible reasons for this could be:
1. Shutting down of the business
2. Change in the base of the country
3. Rebranding or change in the product line
Deleting the WhatsApp Business Account may not be a simple task and if not done right, could lead to further complications. Therefore, we have a step-by-step guide for deleting your WhatsApp Business Account.
How to remove your WhatsApp Business Account? Step-by-step instructions:
Let’s break down the process of removing the WhatsApp Business Account into a few simple steps.
Step 1
Open WhatsApp Business Account on your mobile and tap on Settings.
Step 2
After opening the Settings, tap on Delete My Account.
Step 3
You will be prompted to select your region and verify your number. Enter your WhatsApp Business Account number that is to be removed here.
Step 4
After your WhatsApp Business Account number is verified, state a reason for removing your WhatsApp Business Account or write down how WhatsApp can improve its services.
Step 5:
After stating a reason or providing your feedback, one final confirmation is required. Click on Delete My Account to confirm and remove your WhatsApp Business Account.
Remember that this action is non-reversible and your data associated with the WhatsApp Business Account number will be lost permanently. Therefore, it is advisable to backup and store all the important conversations, attachments, and media files before removing your WhatsApp Business Account.
Step 6
Voila. Your WhatsApp Business Account has been successfully removed.
Converting a WhatsApp Business Account to a Personal Account
You might consider using the WhatsApp Business Account number for personal purposes like staying in touch with clients or vendors, a temporary business restructuring, and so on.
Here are the steps to convert your WhatsApp Business Account to a personal account.
Step 1
In your WhatsApp Business Account, go to settings. In the settings, tap on chat and then chat backup.
Then click on backup and you will need to select which Google Drive or iCloud Account you are using and if you want to backup video files too since they take more memory space. If you want to include videos, toggle on the button “Include videos.”
Step 2
After backing up the data, you need to uninstall the WhatsApp Business Account app from your phone. Deleting the account is not necessary as you will be converting it to a personal account.
Step 3
Install the ordinary WhatsApp Messenger App from Play or App Store.
Step 4
Verify the number and use the email id where the data was backed up.
Step 5
Select the backup and restore your chats and other media files.
Note that with one mobile number, you can only have a WhatsApp Messenger Account or a WhatsApp Business Account and not both of them.
Removing WhatsApp Business Account through WhatsApp Business API
WhatsApp Business API is quite technical and you may not be able to delete an account linked with WhatsApp Business API on your own.
To remove WhatsApp Business API, you need to get in touch with an expert from the WhatsApp team who can help you to guide and consult you as to how you can remove the number from the API account.
You can click here to get in touch with their business support.
Businesses that use DelightChat for their WhatsApp Business API can also connect with our experts to remove their WhatsApp Business API.
Conclusion
Removing your WhatsApp Business Account is a simple task if the above-mentioned steps are followed in order. Whether it is converting your business account to a personal account or deleting the account altogether, it can be done without much hassle.
You can revert and activate your number back to a WhatsApp Business Account if you change your mind. However, the data may not be restored if proper backups are not done.
Frequently Asked Questions
Q1. Can one deactivate the WhatsApp Business Account for a short period of time?
Yes, one can definitely deactivate WhatsApp Business Account for a short period of time. Monthly charges will not be levied upon after the deactivation of the account.
Q2. Can the same mobile number be used for WhatsApp Personal Account after removing WhatsApp Business Account?
After uninstalling the WhatsApp Business Account from your mobile phone, you can download the standard WhatsApp Application and verify it with the same number as the one used for WhatsApp Business Account.
