WhatsApp Business Inbox for your Entire Team

Tired of handling customers all by yourself? DelightChat's shared WhatsApp inbox lets your entire team support customers from one dashboard using a single number.

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1000+ great D2C brands trust us with their business

Customer conversations on WhatsApp have never been easier

One WhatsApp Business number for your entire team

With a shared WhatsApp inbox, your entire team can support your customers using a single WhatsApp business number.

Effortless agent-to-agent communication

Stop sharing chat screenshots asking for help. With a collaborative interface, your team can assign tickets, tag customer queries, and request assistance without leaving the chat screen!

Have the right information at your fingertips

DelightChat automatically displays customer details from Shopify on the chat screen, so your team spends less time looking for information and more time resolving issues.

Modify orders on-screen with deep Shopify integration

No more switching tabs to modify orders! With a seamless Shopify integration, you can modify, duplicate, refund, or cancel orders right from the chat.

Delegate customer conversations to your team

Keep an eye on all customer inquiries being handled by your team and ensure the highest quality support to your customers!

Respond quicker with Fast Replies

Wow your customers with super-fast resolutions using Fast Reply templates, which automatically insert customer details from Shopify into the message body.

FAQs about WhatsApp Business Inbox

What is a WhatsApp inbox?

A WhatsApp inbox allows multiple people from your team to send and receive messages from your customers, on the same WhatsApp number. This is possible by using a WhatsApp Business API-enabled phone number.

What do you mean by a shared inbox for WhatsApp?

If you use a regular WhatsApp number with the WhatsApp Business mobile app, only one person can respond to customers at a time.

With a shared WhatsApp inbox, multiple members of your team access the same phone number and reply to your customers. Your customers will be receiving all the replies from the same number - your WhatsApp Business API enabled number.

You can also oversee the replies being sent by all your team members to your customers on WhatsApp, thanks to DelightChat’s WhatsApp shared inbox.

Can you integrate existing WhatsApp numbers into the Inbox?

You can apply for WhatsApp Business API access with your existing WhatsApp number. However, the conversion from a regular number to an API number is one-time and cannot be reversed.

If you want to test WhatsApp Business API, you can always buy a new SIM card or phone number and apply for API access. You can always apply for more numbers, or convert your existing number at a later time.

Can you also reply to Facebook messages?

DelightChat’s all-in-one eCommerce support inbox lets you reply to messages from multiple social media platforms like Facebook, Instagram, Emails, and WhatsApp from a single screen. And if you own multiple stores, you can add them to DelightChat and reply to conversations on different social media platforms for all your stores too!

What is the cost of WhatsApp API?

WhatsApp API has two chargeable components:

1. For sending and receiving messages from customers. This is called a session message.

2. For sending outbound messages to your customers. This is called a template message.

The rates of WhatsApp API vary depending on the provider. Contact us to learn more about pricing.

How does the WhatsApp integration with DelightChat’s Inbox work?

We’ve partnered with popular WhatsApp API providers so you only need to enable the API and select the inbox partner as DelightChat. Then, all messages coming to that WhatsApp API number will show up in DelightChat.

Can you integrate a WhatsApp live chat on your website?

Absolutely! While we’re working on a combined live-chat widget for DelightChat, you can use our partners to get the WhatsApp chat button on your Shopify website very easily.

1000+ customers say DelightChat is powerful, easy-to-use, and provides fast support 😍

Pashtush

This app has been a game changer for our CRM. We tried many solutions like interakt, zendesk , freshchat etc, to no avail.
The team especially Preetam and Baz are very instrumental in listening to our day today problems and I am always getting positive feedback and changes that I recommend have been implemented in the app to suit my needs.

Studio Y

It literally took 15 minutes to be up and running after integrating Email, WhatsApp, Facebook messenger & comments and Instagram comments.

STAC Fine Jewellery

The DelightChat team were an absolute delight. The whatsapp group they created to resolve our queries has been amazing and the responses have been really prompt. The automated responses have reduced our transaction customer service interaction significantly so that the team can now truly focus on Customer Delight.

Tilfi

Our experience with the DelightChat team has been amazing. It is the perfect combination of a great product, very simple and intuitive UI, and outstanding support.

Fabric Pandit

Literally the most seamless & user friendly UI we have seen yet. We currently handle over 3k orders daily and we have tried almost every customer support tool out there but DelightChat suited our operations to handle the high volume of tickets across multiple channels best.

Shop Curls

I really really love the App. It has everything I was looking for and more. The platform is clean, organized and easy to use. The support team is very helpful, they created a WhatsApp Group after our demo and are always there to help us right away. I highly recommend this app!

Ritualistic

Kudos to the team for being super prompt in solving merchant queries. The team understands the ecommerce ecosystem very well and the solutions that they make, fit very well to the communication needs of the merchants.

Sleepy Owl Coffee

DelightChat has made life so much easier for us at Sleepy Owl! Apart from the ease of use, Preetam & his team have been very accommodating to tweak and make this a super helpful app for brands like ours. With all channels consolidated into one, it has saved us all a lot of time and hassle.

Theater

Our experience is nothing less than perfect. Delightchat offers us all the features we were looking for. However, the absolute best thing is that the team is extremely proactive and agile. Literally demonstrating what an ideal customer service looks like. This is honestly the best CRM tool available out there!