DelightChat: Powerful WhatsApp Marketing & Customer Support Software
✓  Omnichannel Inbox: WhatsApp, IG, FB, Email & Live Chat
✓  Official WhatsApp Business API,  Green Tick
✓  Send Promotional WhatsApp Broadcasts

Best WhatsApp Away Message Templates

Away Message

If you are using WhatsApp Business API, your 'away message’ plays a crucial role in letting customers know that they should expect some delay in response as you are not available to answer their query due to non-business hours, vacation, or service interruptions, etc. It provides reassurance that you will get back to them.

Here we have put together 15 Whatsapp ‘away’ message templates for you to not just take inspiration from but pick and use as per the type of business you are in or the message you want to convey. Copy these to use them right away or bookmark this page for reference when you create your campaign.

Service Interruption Notification

Hey Neel,

Thank you for contacting us.

We will get back to you as soon as we resume operations.

Response Commitment

Hello Jay, 👋

We have received your message. Our expert will respond at the earliest. Thank you for your patience! 🙏

General Greeting Message

Hello!

Welcome to {{1}}. We are glad you chose us to {{2}}.

If you need to order {{3}}, here's our website: {{4}}.

Let's connect on Instagram for some fun: {{5}}

Love, 

Team {{6}} 

FAQ Redirection

Hey Tina, 👋

We are away but will get back shortly!

Check our FAQ section for quick help.

Click Here

Out of Office Autoresponder

Dear Tina, 👋

I'm on vacation from 20th July, back 14th August. For urgent needs, please contact Jane Doe on 9876543210.

Extended Support Offering

Apologies for the wait! 👋

You've reached us out-of-office. Please call 98XXX00000 for urgent assistance during our 9 AM - 9 PM business hours.

Backup Point of Contact

Dear Jay, 👋

I'm OOO from {{1}}. In case of emergency, please contact {{2}} on {{3}} for help.

Customer Support Busyness Alert

Hi Jay, 👋

All our reps are currently busy. We will resolve your query by 7 PM tonight. Please check our FAQ section for quick help.

Click Here

Maintenance Downtime Notification

Hey Dev, 👋

Systems are down from 2-3 PM for urgent maintenance. We'll respond post-restoration. Apologies for inconvenience!

Holiday Unavailability Notification

Dear Tina, 👋

Our team is busier this holiday season. Please bear with us as we will respond once back in action!

Guaranteed Response Deadline

Hey Tina, 👋

Our rep will reach out by 6 PM today to resolve your query. Please expect their response!

Check out our whole range of free-to-download WhatsApp message templates here. Remember that you can always mix and match the various Away message options to create one that best fits your requirements.

Creating and sending WhatsApp messages to your consumers need not be a burden—you simply have to copy and customize these messages to send to all of your customers. It has to be as easy as texting a friend or receiving a reply from them. But if you’re worried about all the strict guidelines in place, DelightChat is here to help you ace this!

If you want an easy way to broadcast WhatsApp messages, check out DelightChat to give your team that extra boost in their marketing efforts.

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Easily manage all your customer interactions - WhatsApp, Instagram, Facebook, Emails, & Live Chat - from one efficient omnichannel inbox.

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